This Privacy Policy explains how OVKEX ("we", "us", "our") collects, uses, stores, and protects personal information when you use the OVKEX platform, including its website, applications, and related services (collectively, the "Platform"). By using the Platform, you acknowledge the practices described here.

This policy should be read together with the Terms of Service.

We collect the following categories of information:

• Email address and account credentials (passwords are stored as hashed values).
• Account information such as user ID, role, status, and registration date.
• Identity verification information submitted during KYC review, including document images.
• Contact details provided for support or account recovery.
• Device and browser information, including user agent strings.
• IP addresses and request metadata for security and rate-limiting purposes.
• Login and security records, including session creation and expiry times.
• Cryptocurrency deposit, withdrawal, and trading records associated with your account.

We collect only information necessary to operate the Platform and comply with applicable obligations.

To comply with regulatory and security requirements, we may collect identity documents and personal information for verification. Documents are reviewed by authorized staff and may be stored in encrypted form.

Identity verification data is used for fraud prevention, account security, and compliance purposes. Access to this data is restricted to authorized personnel on a need-to-know basis. Documents may be retained for the period required by applicable law and operational needs.

We collect and store records related to your financial activity on the Platform, including:

• Cryptocurrency deposit requests and verified deposit records.
• Withdrawal requests and processing status.
• Wallet addresses provided for deposits or withdrawals.
• Blockchain transaction references and confirmation data.
• Trading history, including orders, fills, and fees.
• Account balances and ledger entries.
• Transaction monitoring and risk assessment records.

We use personal information to:

• Administer and maintain your account.
• Verify your identity and comply with KYC requirements.
• Process deposits, withdrawals, and trades.
• Monitor security and detect unauthorized access or fraud.
• Provide customer support and respond to inquiries.
• Comply with legal and regulatory obligations.
• Improve the Platform and user experience.

We process personal information based on the necessity to perform our agreement with you, to comply with legal obligations, and to pursue legitimate interests such as security and fraud prevention. Where required, we obtain your consent before processing. We do not claim specific regulatory registrations or certifications.

We implement security measures appropriate to the sensitivity of the data, including encrypted storage for identity documents, access restrictions, session management with secure cookies, rate limiting, and request validation. Passwords are stored as cryptographic hashes and are never stored in plaintext.

While we take reasonable steps to protect your information, no system is completely secure. You are responsible for maintaining the security of your account credentials.

We may share personal information with service providers who assist in operating the Platform, such as infrastructure providers, security service providers, and verification providers. We may also disclose information to legal authorities when required by law or to protect the rights and safety of the Platform and its users.

We do not sell your personal information. Data sharing is limited to what is necessary for the purposes described in this policy.

Cryptocurrency transactions occur on public blockchains. Transaction details, including wallet addresses and amounts, may be publicly visible and independently verifiable. This visibility is inherent to blockchain technology and is not controlled by OVKEX.

We use cookies and similar technologies for essential platform functions, including authentication, session management, and security. These cookies are necessary for the Platform to operate. We do not use analytics or tracking cookies beyond what is required for core functionality unless separately disclosed.

We retain personal information for as long as necessary to operate your account, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods are determined by legitimate operational and legal requirements. We do not specify fixed retention periods in this policy.

Depending on your jurisdiction, you may have rights concerning your personal information, including the right to access, correct, delete, or port your data, and to restrict or object to certain processing. You may also withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information in the Contact section.

You may request deletion of your account. Upon request, we will delete or anonymize your personal information, subject to retention requirements for legal, regulatory, or operational obligations. Certain records, such as transaction history, may need to be retained.

Your information may be processed in jurisdictions other than your own. Where applicable, we take reasonable steps to ensure appropriate safeguards are in place for cross-border data transfers.

The Platform may integrate with or link to third-party services. These services have their own privacy practices, and we encourage you to review their policies. We are not responsible for the privacy practices of third parties.

The Platform is intended for users aged 18 or older. We do not knowingly collect personal information from children. If you believe a child has provided information to us, please contact us so we can take appropriate action.

In the event of a security incident affecting your personal information, we will take appropriate steps to investigate and mitigate the impact. Where required by law, we will notify affected users and relevant authorities.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Material changes will be communicated through the Platform. Continued use after the effective date constitutes acceptance of the updated policy.

For privacy-related questions or requests, please contact us using the support contact information available on the Platform. We will respond within a reasonable timeframe.